Shipping policy

Delivery area

We deliver to eligible United Kingdom addresses only. Availability at checkout depends on the address supplied and any practical delivery restrictions.

Delivery price

Standard UK delivery is free on every order, with no minimum spend.

Order cut-off and processing

Our order cut-off is 5:00 pm Europe/London, Monday to Friday. Orders placed after the cut-off, at a weekend or on a public holiday begin processing on the next working day.

Processing normally takes 1–3 working days. This is the time needed to prepare an order before dispatch.

Transit and total estimate

Transit after dispatch normally takes 5–12 working days. Together with processing, the total estimated delivery time is 6–15 working days. Weekends and public holidays are not working days.

Delivery estimates are not guaranteed appointment times. Unless otherwise agreed, goods will be delivered without undue delay and within 30 days.

Tracking

Tracking is provided after dispatch when available. We do not promise a particular carrier unless one is confirmed for your order. A tracking scan may take time to appear after dispatch.

Address accuracy

Please provide a complete, accurate delivery address and contact information. Contact us promptly if you notice an error. We cannot guarantee an address change after processing has started.

Delays and failed delivery

Events outside reasonable control, address issues or carrier disruption may affect delivery. If tracking has not updated or the estimated period has passed, contact support with your order number so we can investigate.

Damaged, missing or incorrect goods

Contact us promptly if an order arrives damaged, incomplete or incorrect. Keep the packaging and provide photographs where reasonably possible, as these may help us assess the issue. Your statutory rights are not affected.